Hotel, Villa and Condo Reservation and Additional Information

How to inquire.

As booking early is always the best policy, you can make your reservation as soon as you decide by telephone fax or by completing the form by e-mail.Once you have inquired you will receive a response within 24hrs from a specialized agent to confirm the availability and rates for the property of your choice.

What’s next? Once you dates have been confirmed as available and you are ready to confirm your reservation we will forward a rental agreement and the instructions for payments. Payment terms are 50% of the total rental charge plus the security deposit and the balance due payment 20 days prior to arrival.A security deposit is required for all reservations in order to guarantee the cost of any possible damage or long distance calls charged to the property during your stay. Security deposits are refundable up to 10 days after departing the property. 

Rates

Rates are for the rental of the entire property; sometimes a reduced rate can apply for a villa or condo depending on the number of bedrooms required (restrictions apply).For example: if you request 1 or 2 bedrooms (2-4 people) a special rate can be offered. Therefore it is very important that you submit the correct number of guests including the number of children and their ages at the time of making your reservation. 

Vacation Seasons

There are generally two different vacation seasons low and high with the exception of the two weeks corresponding to the holiday season (Christmas and New Year’s). Low Season: is from April 15th to December 14thHigh Season is from December 15th to April 14th Christmas and New Year’s December 20th to January 3rd 

Minimum stay

The minimum stay at a property is of 2-3 nights on regular seasons; nevertheless restrictions apply on Christmas and special holidays.During Christmas and New Year’s season there is a 10 night stay as minimum requirement.In case that there is a reservation with less nights than the requisite for the holiday Season there is a possibility of matching reservations to complete the minimum nights required.

For Example

A villa is released the morning of December 25th; and another reservation comes in December 25th but in the afternoon obviously with reference to the check in and out times specified in the rental agreement. Services offered at the villaEach villa provides personalized staff composed off a cook, waiter and a chambermaid; who will take care of your every wish during your stay. Please note that condominiums only provide chambermaid service (additional staff can be hired separately for an extra cost). We do not provide the service of pre-stocking a home; nevertheless you have two options for grocery shopping .One option would be to send the villa staff to purchase all the food on your behalf and present you with a receipt with the estimate of cost for food and transportation. The second option is that you go shopping for yourself and get a better perspective of what he food cost is in Acapulco.In Acapulco there are many large and well known grocery stores including Wal-Mart, Sam’s Club, Comercial Mexicana and Costo among others.